Optimizing Your Enterprise with Business Process Outsourcing (BPO)
With operations across six continents, we’re a business process outsourcing provider that helps organizations access skilled talent, scale, enter new markets and optimize operational efficiency and budgets.
Our BPO solutions support core and ancillary business functions and streamline operations. We offer a comprehensive suite of BPO services, including human resources, finance and accounting and customer experience. From simple tasks to complex process management, we do the hard work at optimized costs so that your business can thrive.
Delivering Value-Added Outsourcing with Positive Impact
With 30+ years of outsourcing experience, ADEC understands the operational and financial challenges organizations face in driving efficiency at scale whilst also meeting social and environmental sustainability objectives and obligations for meaningful change.
We work with you not just to achieve productivity, efficiency and resilience, but to drive positive impact through purpose-driven, impact-focused outsourcing.
Our score of 82 NPS reflects our focus on delivering value to our clients through quality service, innovation, and a customer-centric approach.
Why Outsource Business Processes?
Faced with inflation, geopolitical uncertainty and skills shortages, businesses are increasingly turning to business process outsourcing providers to achieve market growth and streamline operations.
Outsourcing companies with multi-shore operations help access a wider talent pool and mitigate risk. And partnering with sustainable outsourcing companies, such as ADEC, helps organizations advance their environmental and social sustainability goals.
Leading Provider of BPO Services and Solutions
The advantages of ADEC Workforce include high-quality, efficient and cost-effective outsourced BPO solutions that help you nurture long-lasting customer relationships. Our solutions are underpinned by Impact Sourcing initiatives central to ethical outsourcing – demonstrating our interest in adding real value to communities as well as customers.
Value
Delivering the best-cost, scalable and flexible BPO outsourcing solutions across onshore, nearshore and offshore locations
Impact
Enabling clients to bring meaningful work to people who need it most while delivering on CSR and ESG goals with Impact Sourcing BPO
Quality
Providing certainty of outcome with our dedicated BPO workforce consistently achieving 99.5% across SLA
Resiliency
With delivery centers across the globe, we help you be more resilient and mitigate risk associated with geopolitics
BPO and Outsourced Solutions for Agile Organisations
We deliver industry-leading business process outsourcing services, CX, data processing, document management and data assurance solutions that help organizations enhance operational efficiency.
Whether you are looking for back-office solutions or omnichannel capabilities, finance and accounting support, or to outsource a specific process, we can deliver the personalized solution you need.
Finance and Accounting
Human Resources
Customer Experience (CX)
Process Management Services
Scalable Global Solutions
Our global footprint and 4000+ team members ensure we’re equipped to provide organizations and their GBS functions with support as they scale up and down.
4,200
Employees
Globally
100M
Transactions Processed
Monthly
11
Delivery
Centers
4.4
Customer Satisfaction (CSAT) Score
We ensure 24/7 coverage, follow-the sun capabilities and deliver right-shore support with delivery centers in the Philippines, Kenya, Egypt, Colombia, Ireland, USA and beyond.
Industries That Benefit from Business Process Outsourcing
We help global organizations across various industries – education, healthcare, manufacturing, logistics, legal, mortgage, banking & finance, and more – streamline operations and manage costs effectively, in a timely fashion and in a secure environment.
Healthcare
Outsourced healthcare solutions for payer, provider and ancillary organisations designed to relieve administrative burden, supplement staff and impact service delivery
Logistics
Outsourced back office, finance and accounting support to transportation providers, carriers, freight forwarders and logistics providers
Utilities and Telecoms
Outsourced CX and customer service solutions for enhanced customer experience and NPS improvements.
Government Services
For over 20 years, we have partnered with government and regulatory bodies to deliver trusted, secure outsourced customer service and document management.
Consumer & High-Tech
Working with tech companies and IT hardware and software providers to deliver CX solutions, customer support and technical support services.
Banking & Financial
As an ISO27001 and PCI-DSS certified outsourcer, we provide BFSI clients with back-office support and contact centre solutions that ensure the security of customer information and client data.
HR Operations
A comprehensive suite of outsourced HR support from back-office activities such as digitization of employee records, payroll and benefits administration to Voice Support for HR enquiries.
Other
Bespoke BPO solutions for clients' needs – back office, customer care and finance and accounting expertise are transferable across industries and business sizes.
Impact Sourcing
Empowering people and communities with limited economic opportunity is at the heart of Impact Sourcing.
We’re listed among Impact Sourcing Specialists in Impact Sourcing State of the Market Report 2024, Everest Group, 2024
Choosing Top BPO Companies for Your Enterprise or Business
Quality is consistently high, and they take an ‘out of the box’ approach to create reports that we would not have been able to produce internally. The team take full ownership and where we are in terms of business success is in no small part due to the team’s performance."
Why is ISO Certification Important for BPO Companies?
Our reputation and credibility is as important to us as it is to you! We practice international standards across award-winning services – giving you piece of mind that our outsourcing and BPO global services meet the highest standards, and are efficient, compliant and secure.
Expand Your Knowledge
BPO practices have evolved significantly. Shifting from focusing on pure cost-saving measures to value-adding activities and strategic partnerships that enhance efficiency and innovation and deliver impact through sustainable practices. Stay abreast of the latest BPO industry with our knowledge resources.
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We deliver exceptional SLA performance, cost reduction and drive positive change through UN SDG alignment and impact sourcing.
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